Video Conferencing

Frequently Asked Questions 
  1. No.  Use of the video conference system is extended to the placement facilities and the CASA program offices in support of family/sibling visitation, counseling and circle of care service.

  2. Yes.  Contact the video administrator at the Texas Office of Court Administration (OCA) video.support@txcourts.gov and provide the name of the placement facility and all available information on the following case data.

    • County – xxxx
    • Judge - xxxx
    • Cause # - xxxx
    • Child/Youth Name – xxxx
    • Hearing Date – xxxx
    • Hearing Time - xxxx
    • DFPS Case # xxxx
    • DFPS Case Worker - xxxx
    • Name of placement facility – xxxx
    • Name of a contact at the Facility (i.e., Administrator, Clinical Director, Case Manager, Therapist) working with the child/youth AND contact information (phone/email) – xxxxxx / xxxxx

    The video administrator will conduct an outreach to the facility and exchange information with them to analyze and assess whether they can be set up with video conferencing capability through the Lifesize Video system that is hosted and supported by the OCA.

  3. Contact the video administrator at the Texas Office of Court Administration [video.support@txcourts.gov] for assistance to assess the video capability of your computer.

  4. Open a browser session (Chrome, Internet Explorer, Mozilla, Safari) and enter the web page address http://www.speedtest.net to conduct a speed test on your Internet connection.   Conduct 3-4 video link speed tests to check for consistency or variation in speed test results.

    You will need a minimum download/upload speed of 1.2 Mbps / 0.43 Mbps to be able to conduct a point-to-point video conference call. 

    If there is a need to have a multi-party video call (3 - 4 video endpoints), then your minimum Internet bandwidth (speed) will need to be double or higher than the numbers provided above.

  5. A request for a video link can be submitted to the Judge, by anyone involved in a court case. 

    • Court staff
    • Texas DFPS staff
    • Attorneys (AAL / GAL)
    • Facility staff (case manager, therapist, treatment director, etc.)
    • CASA volunteer
    • Parent
    • Child / Youth
  6. Send an email to the court coordinator and the CPS case worker/supervisor assigned to the case, addressing the request to schedule a video link for the court hearing.  Requests should be submitted no later than ten business days prior to the next scheduled court hearing for the case/youth.  The earlier the request is submitted, the better.