Texas Judicial

Branch

Office of Court Administration

Compact with Texans 

The Office of Court Administration will provide prompt, courteous and competent service to the Texas Judicial Branch and the public. We are committed to service and leadership that exemplifies the highest standard of ethical behavior, professionalism and accountability.

Customer Service Principles and Standards

The Office of Court Administration is committed to the following customer service principles:

  • Provide professional, quality services.
  • Serve the public with respect, concern, and courtesy.
  • Respond to public inquiries in a timely manner.
  • Treat the public fairly and equitably.
  • Return telephone messages within 24 hours.
  • Respond to complaints within 10 working days.
  • Receive a satisfactory rating on at least 90% of the customer satisfaction surveys returned.

Process for Addressing Service Complaints

Complaints regarding the programs or services provided by the Office of Court Administration should be submitted in writing to:


Megan LaVoie
Customer Relations Representative
P.O. Box 12066
Austin, TX 78711
Telephone: (512) 463-1625
megan.lavoie@txcourts.gov


The agency's policy is to respond to each written complaint within ten (10) working days. The Customer Service Representative will work with the manager of the division about whose services the complaint is lodged to seek a satisfactory explanation of the incident at issue and resolution to the complaint. If a resolution cannot be provided in a 10-day time period, a written response will be sent to the customer indicating when a resolution is expected.


If the customer is not satisfied with the response of the Customer Service Representative, the customer may address the matter to the Administrative Director of the Office of Court Administration:

Megan LaVoie​
Administrative Director
P.O. Box 12066
Austin, TX 78711
Phone: (512) 463-1625
megan.lavoie@txcourts.gov


The Administrative Director shall endeavor to respond to the customer within five (5) working days regarding a final disposition of the complaint.

Measuring Customer Satisfaction

The Office of Court Administration periodically sends customer satisfaction surveys to those that have interacted with the agency over the past year. This information is reported in OCA's customer service report.